We always endeavor to delight our customers with excellent products and services. But we understand that sometimes a customer needs to make a change. The following policies will help you understand your options:
Policy for in-person training and live, online courses
Transfers – 5 days
Complimentary transfers are available for in-person training or the live Online course. The request must be made in writing at a minimum of 5 business days or more before the start date. You must attend a class within 12 months from the original course start date. A transfer fee of $250 applies for transfer requests made less than 5 business days prior to the start of the course. Transfers are not available once a cohort session or class begins.
Cancellation – 10 days
A cancellation and a 100% refund are available with a written request at least 10 business days prior to the start of your in-person training or the live Online course. A cancellation fee of $500 applies for cancellation requests made less than 10 business days prior to the start of the course. You may also opt to transfer.